SHIPPING POLICY

We accept payment via credit and debit cards. Specifically, we accept Visa, MasterCard, American Express, and Discover.  Unfortunately, we do not accept checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.


Almost all orders will ship out on the same or next business day, depending on the time of day the order is placed. Most orders placed by 3pm, Central Time will ship the same day. Exceptions might occur during rush holiday periods or if there is a problem getting a correct authorization with the credit card used to place the order.

 
Orders generally ship the same or next business day. Arrival time depends on the service level you choose at the time you place the order (Ground, or Next Day).

Please take it upon yourself to track the order via shipping confirmation number you receive by email after an order is completed. Once you have placed your order, you check its status by retrieving the confirmation number in your email.  Then continue to the given website of the shipping company you selected.

We're sorry we can't accommodate international shipping at this time.  Shipping to Hawaii and Alaska might require additional charges due to the higher shipping rates.  Additional charges will be brought to the customer's attention prior to being charged, If the charges are not approved then the order will not ship and will be cancelled if necessary.

While we prefer that you not cancel orders, we understand that sometimes mistakes are made and there is a need to cancel an order you've just placed. Many times, your order will have already shipped, as we process and send orders quickly. However, the fastest way to try and cancel an order is to email us at mypartywarehouse@yahoo.com with "Cancel" in the subject field and your Order Number in the body of the email. If we receive it in time, there will be no problem cancelling it and we will work to get your Credit Card refunded as soon as possible. If your order has been shipped already, you will be responsible for any shipping charges.

Ordering on our site is safe and secure. When you enter your personal information, you are on a secure connection ("Secure Sockets Layer" or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy Policy.

Some items such as Bulk Solid Color Patterns and Lifesize standups are drop shipped from the manufacturer and may not be sent USPS priority mail. 
 
Please refer to our Return Policy for complete information  regarding our return policy.

RETURN POLICY


Returns will be accepted up to 30 days from date of purchase, with original receipt. Original receipt must accompany internet returns. Refunds will exclude shipping and handling charges.

Pack and return your items securely. Damaged items will not be refunded.

We cannot accept COD returns

Returns must be in original, unopened packaging and in unused condition.

Returns of pinata's, food items, hats, catering items, makeup, masks, wigs, personalized items, and non-packaged items are not accepted. All purchases for these items are final.

Returns of seasonal items such as Christmas and Halloween must be returned no less than 7 days prior to the holiday.

Returns of internet items will be accepted at stores with original receipt.

If an item arrives damaged, we must be notified by email within 48 hrs of receipt at mypartywarehouse@yahoo.com. If the return is due to our error, we will pay shipping. Otherwise, you must pay for the shipping fees.