Shipping & Returns
- Shipping Policy
- We accept payment via credit and debit cards. Specifically, we accept Visa, MasterCard, American Express, and Discover. Unfortunately, we do not accept checks, money orders, cashier's checks, or purchase orders for payment of orders placed online.
Almost all orders will ship out on the same or next business day, depending on the time of day the order is placed. Most orders placed by 2:00 pm, Central Time will ship the same day. Exceptions might occur during weekends, rush holiday periods or if there is a problem getting a correct authorization with the credit card used to place the order.
Orders generally ship the same or next business day. Arrival time depends on the service level you choose at the time you place the order and where we are sending to. We ship from Texas. If you need your order delivered overnight or 2 day overnight, please call us.
- Bulk Items (cases) are specially priced. These items will be ordered from the supplier to either be drop shipped to you or to one of our stores, available for pick up. Please allow 7-10 days for these items.
Please take it upon yourself to track the order via shipping confirmation number you receive by email after an order is completed. Once you have placed your order, you check its status by retrieving the confirmation number in your email. Then continue to the given website of the shipping company you selected.
We're sorry we can't accommodate international shipping at this time. We will also not ship orders to Alaska and Hawaii. We ship to all of the other 48 states.
While we prefer that you not cancel orders, we understand that sometimes mistakes are made and there is a need to cancel an order you've just placed. Many times, your order will have already shipped, as we process and send orders quickly. However, the fastest way to try and cancel an order is to email us at firstname.lastname@example.org with "Cancel" in the subject field and your Order Number in the body of the email. If we receive it in time, there will be no problem cancelling it and we will work to get your Credit Card refunded as soon as possible. If your order has been shipped already, you will be responsible for any shipping charges.
Returns will be accepted up to 30 days from date of purchase, with original receipt. Original receipt must accompany internet returns. Refunds will exclude shipping and handling charges. If your return brings you below the threshhold for getting free shipping with your original order, you will be charged that shipping fee. This amount will be deducted from any refund.
Pack and return your items securely. Damaged items and opened packages will not be refunded. You are responsible for the charges to ship back and there may be a 10% restocking fee.Send returns to: Party Warehouse, 6550 Camp Bowie Blvd., Ste 113, Fort Worth, TX., 76116 attn: Steve
We cannot accept COD returns.
Returns must be in original, unopened packaging and in unused condition.
Returns of pinata's, food items, hats, catering items, makeup, masks, wigs, personalized items, and non-packaged items are not accepted. All purchases for these items are final.
Returns of seasonal items such as Christmas and Halloween must be returned no less than 7 days prior to the holiday.
Returns of internet items will be accepted at stores with original receipt.
If an item arrives damaged, we must be notified by email within 48 hrs of receipt at email@example.com. If the return is due to our error, we will pay shipping. Otherwise, you must pay for the shipping fees.